ILLiad Help

The links below provide information on how to use specific ILLiad functions.
See the Interlibrary Loan & Document Delivery homepage for information about general policies and services.
Select ILLiad FAQ for general information about ILLiad.

Cancelling a Request Changing a Password Changing Your User Information Editing a Request Electronic Delivery How to sign up for electronic delivery How to view/print electronically delivered articles How to save electronically delivered articles First Time Users Renewing an Item

Requesting a Book (Loan) Requesting a Photocopy (Article) View/Modify Outstanding Requests View/Download Electronically Received Articles View/Renew Checked Out Items View Request History View/Resubmit Cancelled Requests Why can't I logon? Where are my requests? I cannot find them. How do I check the status of a request?

Cancelling a Request

• Logon to ILLiad using your username and password.
• Press the button "View/Modify Outstanding Requests" to display your active requests.
• Select the request that you wish to cancel by pressing the appropriate transaction number button at the left of the page. You will then see detailed information about that request.
• Press the "Cancel Request" button in the top right hand corner of the page. This will automatically cancel the request.
• The Main Menu will then reappear displaying a message confirming the cancellation of your request.
• You can resubmit cancelled requests from the "View/Resubmit Cancelled Requests" button.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Changing a Password

• Logon to the ILLiad system using your current username and password ("ill" if your password has been reset by an Interlibrary Loan staff member).
• Once logged on, the Main Menu will appear. Scroll down the page and select the button "Change Password".
• Enter your current password ("ill" if your password has been reset by an Interlibrary Loan staff member) and your new password.
• Press the button "Submit Information".
• The Main Menu will then reappear displaying a message confirming that your password has been successfully changed.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Changing Your User Information

• Name
• Social Security Number/ ID Number
• Preferred Notification Method
• E-Mail Address
• Phone Number
• Preferred Article Delivery Method
• Preferred Electronic Delivery if Possible
• Campus Mailing Address
• Campus Mail Code
• Customer Status
• Department
• Authorized Users (Other people who can pick up your materials)

Editing a Request

• Logon to ILLiad using your username and password.
• Press the button "View/Modify Outstanding Requests" to display your active requests.
• Select the request you wish to edit by pressing the appropriate transaction number button at the left of the page. You will then see detailed information about that request.
• The request can be edited as long as the status of the request has not passed the status of "Request Sent."
• Press the button "Edit Request" at the top right hand corner of the page to open a request form. To edit the request, enter the additional information in the appropriate fields.
• Press the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Electronic Delivery

How to sign up for electronic delivery

• Logon to ILLiad using your username and password.
• Press the button " Change User Information" towards the bottom of the page.
• Answer "Yes" to the question "Preferred Electronic Delivery if Possible(via web through ILLiad?)."
• When you are finished using ILLiad, Please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

How to view/print electronically delivered articles

• Logon to ILLiad using your username and password.
• Press the button "View/Download Electronically Received Articles." This will display all the requests that you have available via electronic delivery.
• Select the request you wish to view/print by pressing the appropriate transaction number button at the left of the page.
• Read or print the article.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

How to save electronically delivered articles

• Logon on the ILLiad using your username and password.
• Press the button "View/Download Electronically Delivered Articles." This will display all the requests that you have available via electronic delivery.
• Find the request you want to save. Right click on the transaction number button of the request.
• Choose "Save Target As."
• Specify where you want the articles saved.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

First Time Users

• First time users must enter their customer information before they can logon to ILLiad.
• From the ILLiad Request System page select the "First Time Users!" link to take you to a registration page for first time users. (If you have already used ILLiad, please do not logon as a First Time User again. ILL staff can reset your password or remind you of your username.)
• Press the button "First Time Users Click Here" at the bottom of the page.
• A New User Registration Form will appear. Enter as much information as possible. Fill out the required fields (these are in red)!
• If you want someone else to be authorized to pick up your Interlibrary Loan material, make sure you put the appropriate information in the Authorized Users field.
• Choose a username. We suggest the use of your PID, not your entire email address (i.e."jdoe", not "jdoe@vt.edu"). We recommend that you not use your social security number as a username.
• Choose a password. Make it something you can remember. Please remember your password is case sensitive.
• After entering your user information press the button "Submit Information" at the bottom of the page.
• If an error has been made, an error message will appear at the top of the page. If necessary, fix the needed fields and "Submit Information" again.
• Your Main Menu will then appear.
• You should now be able to use ILLiad.When you next logon you will need to enter only your username and password ILLiad. Please remember that your password is case sensitive.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Renewing an Item

• Logon to ILLiad using your username and password.
• Press the button "Checked Out Items" to display everything checked out to your username.
• Select the item that you wish to renew by pressing the appropriate transaction number button to the left. You will then see detailed information about that request.
• Check to see if renewals are allowed (there is a question towards the bottom of the page "Renewals Allowed?"). If renewals are allowed, press the button "Request Renewal" at the top right hand corner of the screen. If renewals are not allowed, please return the book as soon as possible to prevent receiving overdue letters.
• After renewing a request, you will be notified that "This item has been renewed for another 2 weeks. There can be no further renewals."
• Once the item has been renewed the due date will automatically reflect the two week renewal and the "Renewals Allowed?" answer will change to "no".
• Then "Return to the List" where you may view/renew other items checked out to your username. You may also choose to "Exit to the Main Menu".
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Requesting a Book (Loan)

• Logon using your username and password. The Main Menu for ILLiad will open.
• Press the button "Request a Book" to open a request form.
• Enter as much information about the item you are requesting as possible. Required fields include: Author/Editors and Title. The more information given, especially the ISBN or OCLC number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the button "Submit Request". If you have made a mistake, simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Requesting a Photocopy (Article)

• Logon using your username and password. The Main Menu for ILLiad will open.
• Press the button "Request a Photocopy" to open a request form.
• Enter as much information about the item you are requesting as possible. Required fields include: Title (of the journal), Inclusive Pages (of the article), and the Article Title. The more information given, especially the ISBN, ISSN or OCLC number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the button "Submit Request" . If you have made a mistake simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View/Modify Outstanding Requests

• Outstanding Request(s) are requests still in process. They do not include items that are checked out, cancelled, or articles that you have already received.
• Logon to ILLiad using your username and password.
• Press the button "View/Modify Outstanding Requests" . Selecting the appropriate transactions number button for the request to display a detailed information page.
• From here you may edit the request by changing information or providing additional information. See Editing a Request.
• You may also check the status of a request by selecting the appropriate transaction number button and scrolling to the bottom of the page. To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses.
• "Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View/Download Electronically Received Articles

• Requests received electronically are posted here for you to view and download.
• Requests stay here for a month from when the article is received.
• To sign up for this feature go to change user information. Then change the answer to the question "Preferred Electronic Delivery if Possible?" to yes. You will then be able to view electronically received articles through your ILLiad account.

View/Renew Checked Out Items

• Logon to ILLiad using your username and password.
• Press the button "Checked Out Items" to view all the requests checked out to your username.
• Select the appropriate transaction number button for the request you wish to view/renew. You will then see detailed information about that request.
• You can check the due date or see if renewals are allowed (see the "Renewals Allowed?" question).
• To place a renewal request see Renewing an Item.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View Request History

• Logon to ILLiad using your username and password.
• Press the button "View Request History" to view all the requests that have been completed (photocopies that have been received and loans that have been returned) using ILLiad.
• Select the appropriate transaction number button for the request you want to view. You will then see detailed information about that request.
• This function helps you avoid submitting duplicate requests. It also gives you a list of all the items you have obtained through ILLiad.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View/Resubmit Cancelled Requests

• Logon to ILLiad using your username and password.
• Press the button "View/Resubmit Cancelled Requests" to view all the requests that have been cancelled.
• Select the appropriate transaction number button for the request you wish to view/resubmit. You will then see detailed information about that request providing the reason for cancellation.
• You can resubmit the cancelled request by selecting the button "Resubmit Request" at the top right-hand corner of the screen. (You should only resubmit the request if you have more information about the or have had a search done through circulation on an item we own and it has been declared missing.)
• A request form will open with the request's previous information. Edit what is necessary, then click the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Why can't I logon?

• If you have entered an incorrect username or password. Passwords are case sensitive. Check the caps lock - did you have the caps lock on when you registered to use the ILLiad Request System?
• Have you forgotten your username or password? If you cannot remember your username or password please call the Interlibrary Loan office (518 276-8330). Interlibrary Loan staff members can tell you your username or reset your password. Please do not re-register as a first time user.
• If you have pressed the button "Logon to ILLiad" more than once. This slows the system down. Please do not press any button more than once.

Where are my requests? I cannot find them.

• View/Modify Outstanding Requests -- Use this button to view, edit, or cancel those requests that are still in process.
• Checked Out Items -- Use this button to view or renew item checked out to your username.
• View Request History -- Use this button to see all your completed requests. Completed requests are photocopies you have already received and loans you have returned.
• View/Resubmit Cancelled Requests -- Use this button to view or resubmit any request that has been cancelled either by Interlibrary Loan staff or you.
• If you have trouble locating a request please contact the Interlibrary Loan office at 518 276-8330.

How do I check the status of a request?

• Logon to ILLiad using your username and password.
• Press the "View/Modify Outstanding Requests" button to view all the requests still in process on ILLiad.
• Select the appropriate transaction number button for the request you wish to check the status for. You will then see detailed information.
• Scroll to the bottom of the page.
• To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.